An organization’s culture, levels of engagement, performance, productivity, and ultimately success and sustainability begins at the top.
Leaders and managers who can positively, intentionally, transparently and authentically communicate, build relationships with, develop and inspire their people will benefit from higher-performing, more highly engaged teams that stay, strive and innovate to exceed expectations.
At FocalPoint Canada, we work with you to develop and deliver leadership and management programs that will bridge the gaps between where you are and where you aspire to be.
Core Programs for Leadership Development
Navigational Conversations - the Coach Approach (Licensed Navigational Conversations facilitator)
It's time to move away from (out-dated) Command & Control performance management to one of a Coach Approach focused on performance development. If you would like to enable your team, develop high-potentials, move from being a problem solver to leading others, keep your top talent and build engagement - learn the Coach Approach. Study after study identifies the skill of coaching as a must-have in today's environment.
Key Learnings include:
- Defining the Role of the Coach
- Coaching Conversation Model
- The Art of Conscious Listening
- The Art of the Question
- Coaching Practice
- Bridging the Performance Gap
- Coaching Practice
- The Art of Telling
- Providing Corrective Feedback
- Practice with “Realplay” Workplace Scenarios
Communication Breakthrough
The Platinum Rule: “Treat others as they wish to be treated”
No two people are alike and everyone has expectations about how another person may or should behave and communicate. These expectations often differ and can become obstacles to excellent communication, building relationships and trust.
Learn the art and skill of temporarily modifying your own habitual behaviour to better communicate with another person – as they want to be communicated to.
*Sales Breakthough available for sales teams
Key Learnings include:
- The New Realities of Communication
- Understanding the 4 Communication Styles
- Learning Your Communication Style
- Adapting Your Communication Style to Increase Effectiveness
- Role Playing Communication Scenarios
Employee Engagement: Secret Weapon or Silent Killer at Your Co.?
A 1hr Key Note or Lunch & Learn; Live in Person or Live Virtual.
Your people are human; they have lives, families, aspirations, goals, motivations and values. They also have other responsibilities and interests besides the company – imagine that!
While at work they want to feel valued, feel secure, be part of something, they want to trust & be trusted, they inherently want to do their best AND enjoy what they do & why they do it - when given the opportunity and supporting culture.
Key Learnings include:
- What Employee Engagement Isn’t
- What it Employee Engagement Is
- Why You Should Care – what’s in it for your company and your people
- What You Can Do to Get Started on the path to building and increasing employee engagement …to enjoying the ROI that is generated in so many different ways.
- Time for Q&A as well as open discussion
All In Culture Training
Few things have a greater impact on your organization than a high-performance Culture. The highest performing company cultures have not only higher levels of Engagement, but also combine an environment of being Enabled and Energized.
This Triple E combination in successful companies shows 3X higher Operating Margins over Low Engagement companies. (Towers Watson study)
Key Learnings include:
A 7 Step Roadmap to:
- Define a burning platform
- Create a customer focus
- Develop agility
- Share everything
- Partner with your talent
- Root for each other
- Establish clear accountability
Gallup Q12: Employee Engagement
Why ask your employees dozens or hundreds of questions to measure their employee engagement if you can get the most accurate results by asking only 12?
Gallup researchers spent decades writing and testing hundreds of questions, because their wording and order mean everything when it comes to accurately measuring engagement. Their research yielded Gallup's Q12 survey: the 12 questions that measure the most important elements of employee engagement.