It was a true pleasure working with FocalPoint and their facilitator as he guided us through the “killing the commodity mindset” training journey. He acclimated himself to our organization and sales team very quickly. He pushed the sales representatives and sales managers to think and act differently when approaching customers and sales. His demeanor and approach allowed him to gain the respect and confidence of the participants, but also allowed for him to be firm, set expectations, and drive a shift in thinking from the status quo. He utilized the FocalPoint Superior Selling Skills material by Brian Tracy and was always well organized, prepared, and accessible at any time. It was a true partnership in development, with open and robust conversation. The sessions were never didactic, and was able to adapt, on the fly, to the conversation at hand. Comments were always on point and relevant. It was clear that he took pride in seeing people succeed. I have full confidence that the lessons learned during these trainings will help our sales professionals excel in their new roles.